Superconnect Privacy Statement

Superconnect respects your privacy and is committed to protect the personal information that you share with us. When we do need personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested.

When you browse our website, you do so anonymously, unless you have previously indicated that you wish Superconnect to remember your login and password. We don't automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, the Superconnect website may use a standard technology called a "cookie" to collect information about how you use the site. Please see "Cookies and Tracking Information" below for more information.

Superconnect collects personal information when you register with Superconnect for a Superconnect account, when you use certain Superconnect products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a promotion, or when you submit your personal information to Superconnect for any other reason. From time to time, Superconnect receives personal information from business partners and vendors. Superconnect only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Access to certain Superconnect web pages require a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and Superconnect. Unless you request deletion of your personal information as specified below, your personal information may be retained by Superconnect to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.

Notice

Superconnect will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below.

If you choose to provide us with your personal information, we may only transfer that information, within Superconnect or to Superconnect's third party service providers with your permission. Upon receiving your permission, we may transfer your information to third parties, across borders and internationally.

We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Superconnect's website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Superconnect's website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain of Superconnect's web pages may require a login and password.

How We Use Information Collected

Superconnect uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing and Disclosure

Because Superconnect is a global company, your personal information may be shared with other Superconnect offices or subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements.

Your personal information is never shared outside Superconnect without your permission, except under conditions explained below. Inside Superconnect, data is stored in controlled servers with limited access. Your information may be stored and processed in Australia or any other country where Superconnect, its subsidiaries, affiliates or agents are located.

Superconnect may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Superconnect to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

Access to Personal Information

Generally, you have the right to see or obtain a copy of personal information about you that we may hold. Connect will handle requests for access to personal information in accordance with the National Privacy Principles. To request access to your personal information, please contact us on (02) 9968 5770. As long as we can verify your identity, the person you speak to may be able to provide you with the information you require over the telephone. If you wish to have a copy of any information, we will ask that you put your request in writing and either post or fax that request to us. Again, this is to ensure that we can verify your identity.

In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request, we will acknowledge your request within 14 days and respond within a maximum of 30 days. Depending on the information you wish to access, where it is stored and the time it will take us to respond to your request for access, we may charge you a fee for the administrative cost of providing the information to you. If for any reason we refuse to give you access to your information we will let you know why. The circumstances in which we may refuse to give you access to personal information we hold about you include where giving you access:

• Would have an unreasonable impact on other people's privacy;
• Would prejudice any negotiations we are having with you;
• Would prejudice an investigation of unlawful activity;
• Would prejudice activities carried out by, or for, a law enforcement body;
• Billing you for that service;
• Investigating complaints in relation to your service;
• Investigating and fixing faults in relation to your service;
• Following up any payments that you may owe us;

If you believe that we hold personal information about you that you consider to be inaccurate, incomplete or out of date you should tell us by calling (02) 9968 5770. In most cases, we will amend any inaccurate, incomplete or out of date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your personal information a statement to the effect that you claim the information is inaccurate, incomplete or out of date. We would ask that you discuss your request with us by calling (02) 9968 5770.

Data Security

Your Superconnect account information is password-protected for your privacy and security. Superconnect safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, Superconnect uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Superconnect is committed to protecting your information both on-line and off-line. All of your personal and business information is restricted to only those employees who need it to perform a specific task. For example, an account manager may need to identify you to inform you of a product upgrade, or a finance clerk may need to contact you regarding an administrative matter. Superconnect informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. The Superconnect Privacy Statement has been developed in accordance with relevant local and international privacy legislation.

Third Party Sites

Superconnect's website contains links to other sites. Superconnect does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a Superconnect logo, even though they are not operated or maintained by Superconnect. Although we choose our business partners carefully, Superconnect is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Changes to this Privacy Policy

Superconnect will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at privacy@superconnect.com.au.

This document was last updated June 1, 2006.